Customer Support

• How do I contact EF Ultimate Break?
• I need help picking a trip. What can I do?
• I'm already booked on a trip, and have some questions about it. Who should I contact?
• What is a Trip Consultant?
• How do I access my online account?
• I have a question I can't find the answer to on your website. What should I do?

About Our Trips

• Can I extend my trip?
• What is included in your trips?
• What makes group travel awesome?
• What will my group be like?
• What is the role of my Tour Director?
• What's the pace like on my trip and how much free time will I have?

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Booking My Trip

• How far in advance do I need to book?
• How much does it cost to sign up?
• Do I need a passport when I book?
• Is it ever too late to sign up?
• Is it common to book a trip solo?
• What is Travel Protection?

See all 11 articles

Website & Online Account

• Where can I find the Ultimate Break app?
• There’s an Ultimate Break app? What’s it for?
• What should I use my online account for?
• I am unable to login to my online account, what should I do?
• How do I connect with other travelers on my trip?

Travel Requirements

• Are there any age requirements to sign up for an Ultimate Break trip?
• Do I have to be a college student?
• What if I’m 34 when I book and I’ll be 35 when I travel?
• What if I’m 17 when I book and I’ll be 18 when I travel?
• Who is responsible for passports and visas?
• Do I need a visa for my trip?

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Paying for My Trip

• Is pricing per person?
• Do you offer payment plans?
• Tell me more about the Automatic Payment Plan.
• How does the Manual Payment Plan work?
• What payment types do you accept?
• What if I can't make a scheduled payment?

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Flights

• Are flights included in the cost?
• What is the benefit of booking flights with EF Ultimate Break?
• What will my flight itinerary look like?
• Is transportation provided to and from the airport on tour?
• How do I choose my airport?
• What airlines do you use?

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Accommodations & Rooming

• What type of accommodations do you use?
• What is Standard Rooming like on tour?
• How do I request a roommate?
• Can I room with my boyfriend/girlfriend/spouse?
• Can I upgrade to a private room?
• Can I do laundry on the trip?

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Safety on Tour

• What can you tell me about traveler safety and support with EF Ultimate Break?
• Will my phone work overseas?
• What if, for unexpected reasons, I need to leave tour?
• What if I get sick on the tour?
• Do you have any professional affiliations?
• How long has EF been in business?

Changing My Trip

• What if I want to rebook to a different tour or departure date?
• Are there fees for changing my trip?
• Can I cut the trip short if it doesn’t work with my schedule?
• What if I need to cancel my trip?

Travel Basics

• Is there a pre-tour checklist to help me plan?
• How much should I budget?
• Can I bring travelers checks?
• What should I do about money when I travel?
• I only speak English, will the language barrier be an issue?
• What local currency is my trip on?

See all 7 articles

Traveling on Ultimate Earth

• Do I have to pay for the trip all at once?
• How do I pack for 54 days?
• Can I extend my trip?
• Do I need a visa?
• Can I upgrade my rooming? 
• Can I book my own flights?